Hausmate is committed to transparency and compliance. All policies are aligned with the NDIS Practice Standards, the NDIS Code of Conduct, and applicable Australian legislation.
Select any policy below to read the full document. All policies are available in alternative formats upon request â contact us at hello@hausmate.com.au.
Your legal rights as an NDIS participant, how Hausmate upholds them, and the responsibilities we share in our service relationship.
How Hausmate is structured, governed, and managed to deliver safe and compliant NDIS supports at all times.
Our process for receiving, acknowledging, investigating, and resolving complaints â fairly, transparently, and without reprisal.
How Hausmate responds to incidents â including NDIS reportable incidents â and reports them to the NDIS Commission within required timeframes.
Our structured approach to identifying, assessing, controlling, and monitoring risks â aligned with AS ISO 31000:2018.
Recruitment, NDIS Worker Screening, induction, training, supervision, and performance management for our team.
How we collect, use, store, protect, and disclose your personal and sensitive information in line with the Privacy Act 1988.
We welcome all feedback. Find out how to share compliments, suggestions, concerns, or formal complaints â and what happens next.
How Hausmate and every worker meets each of the seven obligations under the NDIS Code of Conduct.
Our WHS obligations, hazard identification, chemical safety, manual handling, PPE requirements, and emergency procedures.
What your Service Agreement includes, our pricing commitments, cancellation policy, and the service delivery standards you can expect.
All Hausmate policies are available in plain English, Easy Read, or with interpreter support. Contact us at hello@hausmate.com.au or call 1800 000 000 and we'll arrange the format that works best for you.
If you'd like to make a complaint or contact the NDIS Quality and Safeguards Commission directly: 1800 035 544 | ndiscommission.gov.au