1. Purpose
This framework establishes Hausmate Pty Ltd's approach to managing risk across all aspects of our operations. Effective risk management protects the safety and wellbeing of NDIS participants, supports staff, safeguards the organisation's reputation and financial sustainability, and ensures compliance with the NDIS Practice Standards.
This framework aligns with AS ISO 31000:2018 Risk Management Guidelines.
2. Risk Management Principles
- Integrated — Risk management is embedded in all organisational processes, not treated as a separate activity
- Structured and comprehensive — A consistent and structured approach is applied across the organisation
- Inclusive — Participants, staff, and stakeholders are involved in identifying and managing risks
- Dynamic — Risks are monitored and managed in response to changing internal and external environments
- Best available information — Risk decisions are informed by evidence, data, and consultation
3. Risk Identification
Risks are identified through multiple channels including:
- Participant assessments and service planning processes
- Staff reports and incident notifications
- Complaints and feedback analysis
- Environmental assessments at service locations
- External audit findings
- Changes to legislation, funding, or operating environment
4. Risk Assessment
Identified risks are assessed using a likelihood × consequence matrix:
| Likelihood / Consequence | Minor | Moderate | Major | Catastrophic |
|---|---|---|---|---|
| Almost Certain | High | High | Extreme | Extreme |
| Likely | Medium | High | High | Extreme |
| Possible | Low | Medium | High | High |
| Unlikely | Low | Low | Medium | High |
| Rare | Low | Low | Medium | Medium |
5. Risk Controls
Risk controls are selected using the hierarchy of controls:
- Eliminate — Remove the hazard or risk entirely
- Substitute — Replace the hazard with a less risky alternative
- Engineering controls — Isolate the hazard with physical controls
- Administrative controls — Change work practices, provide training, develop procedures
- Personal Protective Equipment (PPE) — Provide appropriate protective equipment
6. Risk Register
Hausmate maintains a Risk Register that documents all identified risks. The register includes:
- Risk description and category
- Likelihood and consequence ratings
- Risk owner
- Current controls
- Residual risk rating after controls
- Additional treatment actions and due dates
The Risk Register is reviewed by the Operations Manager monthly and by the Director quarterly.
7. Participant Risk Assessment
Before commencing service delivery, Hausmate conducts an individual risk assessment for each participant. This assessment considers:
- Health, medical, and behavioural needs relevant to service delivery
- Environmental risks at the participant's home (e.g. hazardous substances, pets, access issues)
- Emergency and evacuation procedures
- Any known risks to staff safety
The participant risk assessment is reviewed at least annually, following a significant change in the participant's circumstances, or following an incident.
8. Monitoring and Review
Risk management is an ongoing process. Hausmate monitors and reviews risks through:
- Monthly review of the Risk Register
- Ongoing incident and complaint analysis
- Staff reporting and feedback mechanisms
- Annual comprehensive review of the Risk Management Framework